Question 1

How is my licensing fee and my monthly maintenance fee collected?

Accepted Answer

Licensing fees can be paid with credit/debit cards, ACH, wire transfer. Monthly maintenance fees can be paid via credit card or an agreed upon method. Payment in crypto is coming soon.

Question 2

Why do you charge a monthly maintenance fee?

Accepted Answer

Maintaining trading bots, adjusting them with market trends and large balance increases/decreases is tantamount to success. The reason why trading bots typically do not work for consumers is because bots only do what they are told…so when the markets change, they have to be told new information for that new circumstance in order to continue to thrive. Think of the maintenance fee as hiring a 24/7/365 day trader that lives in your pocket.

Question 3

How do you know my bot needs to be adjusted or “maintained”? And how often does this occur?

Accepted Answer

Market trend changes are what most affect the need to make tweaks or adjustments. This could occur as often as daily, weekly, or as seldom as quarterly. EFS is also constantly back testing strategy, new coins/assets to invest in or use as a hedge, as those results are tested and confirmed they are also rolled out to all clients. Monitoring and assessing for adjustments happens daily as the owners are using this technology for their personal bots.

Question 4

How do I know when to pay you each month? Auto-draft or similar?

Accepted Answer

EFS Crypto does setup an auto-draft on credit/debit cards and when payment with ACH is selected.

Question 5

What if I want to cancel the whole thing once I’ve gotten started?

Accepted Answer

You may cancel at any time. You are in complete control of your Coinbase account. If you don’t feel EFS has earned your business for that month, don’t pay. Keep the profits, and simply email support saying you want to cancel and turn off your bot.

Question 6

Can I stop the bot, but not cancel my service with EFS Crypto?

Accepted Answer

Yes. While you cannot change or affect your bots from your side, you can request to have them turned off at any time by emailing support and requesting your bots be turned off that day. Turning your bots off will just stop the bots from entering into any new trades from that time forward. Any current positions you have entered will stay open until they reach a target profit and close automatically. I don’t have an example on why someone would want to do this, but it can be done. Turning your bot off does not keep you from having maintenance fees due. If you would like to cancel service for good, simply write in and it will take effect within 48 hours.

Question 7

If I do cancel service with EFS Crypto, can I return and start again later?

Accepted Answer

Yes, under most circumstances, as long as you are a good fit for EFS, we welcome you back at any time. Please note, however, that any money spent previously will not apply as a credit, and current pricing is not guaranteed in the future.

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